This online course provides training on the requirements of the Accessibility for Manitobans Act, the Accessibility Standards for Customer Service, Employment, and Information and Communication, and the Human Rights Code, as it relates to people with disabilities.
The Accessibility Standards set out the requirements and rules that businesses and organizations must follow in order to identify, remove & prevent barriers to those with a disability. The Customer Service Standard helps people and organizations provide equal access to their goods and services to people of all abilities. Accessible customer service legislation applies all businesses that provide goods or services to the public or another organization in Manitoba and has 1 or more employees. This course also addresses the new standards relating to Employment, and Information and Communication.
The Manitoba Human Rights Code is a law that gives all Manitobans equal rights and opportunities as they pertain to services available to the public, contracts, employment and housing. The Act and the Human Rights Code work together to promote equality and accessibility.
All employees, agents and volunteers must be trained on accessible customer service. Those who develop or implement accessibility measures, policies and practices must also receive this training.
Accessibility Standards, the Act, and the Manitoba Human Rights Code is an interactive online training course that shows what organizations must do to meet the requirements of the Customer Service Standard, the Employment Standard, and the Information and Communication Standard.
This online training course may be taken in the comfort of your own home or on the workplace computer system. Depending on your pace, it takes 40 to 60 minutes to complete. You may progress through the online course at your own pace and may stop & start at any time. You are required to achieve a grade of 80% or higher in order to pass and are allowed 2 attempts to pass the Knowledge Assessment. A certificate of completion may be printed or a digital certificate downloaded at successful completion of the assessment.